Quality Improvement
Better quality outcomes with performance based tender allocation judged on SLA compliance.
ClaimLogik includes a comprehensive supplier management platform that is fully integrated with the claims fulfilment process. During set-up of the supplier panel ClaimLogik captures a range of contract metrics:
Margins across labor & material costs
Business conditions such as payment terms and approval limits
SLA’s for client contact and report generation & submission
Trade rates by type of trade showing default labor hours and hourly rates
Report fees across different types of reports, banded by the size of the claim
Travel rates and distances
Geographical coverage down to the postcode level, nationally
This has the effect of ensuring that the right trades are being used for any particular job. With contracted SLA’s fully integrated with the fulfilment process, you can drive quality KPI’s collaboratively with your supplier panel. In addition, by including Net Promoter Scores (which include Quality KPI’s from previous jobs) into the sourcing process and awarding of jobs, you drive quality behaviour from your trades and suppliers.
