Quality improvement

Better quality outcomes with performance based tender allocation judged on SLA compliance.

ClaimLogik includes a comprehensive supplier management platform that is fully integrated with the claims fulfilment process. During set-up of the supplier panel ClaimLogik captures a range of contract metrics:

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Margins across labor & material costs

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Business conditions such as payment terms and approval limits

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SLA’s for client contact and report generation & submission

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Trade rates by type of trade showing default labor hours and hourly rates

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Report fees across different types of reports, banded by the size of the claim

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Travel rates and distances

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Geographical coverage down to the postcode level, nationally

This has the effect of ensuring that the right trades are being used for any particular job. With contracted SLA’s fully integrated with the fulfilment process, you can drive quality KPI’s collaboratively with your supplier panel. In addition, by including Net Promoter Scores (which include Quality KPI’s from previous jobs) into the sourcing process and awarding of jobs, you drive quality behaviour from your trades and suppliers.

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