Customer experience

Increase customer satisfaction with an average customer satisfaction score of 8.8/10.

ClaimLogik includes automated Supply Chain Scorecarding, ensuring every trade and building partner is measured around sourcing competitiveness, quality of repair, and customer experience & feedback.

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Scorecard performance is auto generated to ensure data integrity, and is designed to be conducted on 100% of finalised claims.

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Measures around lifecycle, customer feedback and timeliness are constructed using known and proven Kaplan & Norton balanced scorecard methodology.

ClaimLogik includes Customer Net Promoter and Advocacy Scores to capture and track customer experience and net promoter trends, claim by claim.

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Measures are captured at end of repair and before invoicing.

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Targets are set to capture greater than 80% of claims and customer experience measures.

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Connect everyone in your claim

from first notice of loss to completion.