Customer Experience

Increase customer satisfaction with an average Net Promoter Score of 8.8.

ClaimLogik includes automated Supply Chain Scorecarding, ensuring every trade and building partner is measured around sourcing competitiveness, quality of repair, and customer experience & feedback.

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Scorecard performance is auto generated to ensure data integrity, and is designed to be conducted on 100% of finalised claims.

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Measures around lifecycle, customer feedback and timeliness are constructed using known and proven Kaplan & Norton balanced scorecard methodology.

ClaimLogik includes Customer Net Promoter and Advocacy Scores to capture and track customer experience and net promoter trends, claim by claim.

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Measures are captured at end of repair and before invoicing.

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Targets are set to capture greater than 80% of claims and customer experience measures.

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Connect everyone in your claim

from first notice of loss to completion.