SUCCESS QUADRANTS

Success Quadrant 4

CUSTOMER SATISFACTION

improved with an average CES of 8.54.

ClaimLogik includes automated Supply Chain Scorecarding, ensuring every trade and building partner is measured around tender competitiveness, quality of repair, and customer experience & feedback.

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Scorecard performance is auto generated to ensure data integrity, and is designed to be conducted on 100% of finalised claims.

 

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Measures around lifecycle, customer feedback and timeliness are constructed using known and proven Kaplan & Norton balanced scorecard methodology


ClaimLogik includes Customer Net Promoter and Advocacy Scores to capture and track customer experience and net promoter trends, claim by claim.

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Measures are captured at end of repair and before invoicing

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A target can be set to capture greater than 80% of claims and customer experience measures


Get better results across your 4 Success Quadrants

without sacrificing one for another

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